Tech help questions, answered
Quick answers to the questions I hear most. Still have one? Call or text. There are no silly questions here.
Getting started
Where do you go?
Anywhere from Ferndale to Glacier: Ferndale, Custer, Birch Bay, Blaine, Lynden, Everson, Nooksack, Sumas, Kendall, Maple Falls, and Glacier. If you are somewhere in between or nearby and not sure, call or text and ask.
Do you charge for travel?
No. The price is the same everywhere in the service area. Travel is always included.
How do I book a visit?
Call or text 701-885-4311. I will ask a few questions, give you the price, and book a time that works for you. You will get a confirmation, and I text the morning of the visit.
How quickly will you get back to me?
Please allow up to one business day for a response. If I am with another customer, I will return your call or text as soon as I am done.
Can my son or daughter book a visit for me?
Yes. Family members often set up visits, and the Neighbor Plan is popular with families who live out of town. The person I am visiting still gets the final say on the visit and on any changes to their devices.
What if I need to cancel or change my time?
Just call or text as early as you can, and we will find a new time.
Prices and payment
How much does a visit cost?
The first hour at your home is $85, with travel included. Many common jobs have a flat price instead. Every price is on the Services page.
What if the job takes longer than an hour?
I stop and ask before going past the first hour, and tell you the cost first. Extra time is $35 per half hour. You never get a surprise bill.
Do seniors get a discount?
Yes. Seniors and people with disabilities get $15 off every visit, with no paperwork or proof needed, and no extra-time charges for the first 90 minutes.
How do I pay?
Card, cash, or check, at the end of the visit.
What if I cannot afford it?
If pricing looks intimidating to you, please don't hesitate to contact me via email at goodneighbortechllc@gmail.com and I will see what I can do.
Safety and privacy
Do you connect to my computer remotely?
No, never. All help that is not in person happens by phone, with me talking you through each step. Remote-access programs are one of the most common tools scammers use, so I do not use them at all.
Will you need my passwords?
You type your own passwords whenever possible. If you need help, I will write anything important on your leave-behind sheet and nowhere else. I never keep customer passwords.
Will you look at my photos or personal files?
Only if the job requires it or you ask me to. I stay focused on what you called about.
Are you licensed and insured?
Good Neighbor Tech, LLC is registered with the State of Washington and carries general and professional liability insurance. My state business license application has been submitted, and this answer will be updated as soon as it is approved.
Can I see a background check?
Yes. If you or your family would feel better seeing one, just ask.
Services
I think I got scammed. What should I do?
If someone is still on the phone or connected to your computer, hang up and turn off the computer or unplug the internet. If money was sent, call your bank using the number on your card. Then call me at 701-885-4311.
What if you cannot fix it?
If something is outside what I do well, like cracked screens, water damage, or medical devices, I will tell you honestly before starting and point you to someone who can help.
Do you help businesses and churches?
Yes. Small businesses, churches, and farms are $95 an hour, and nonprofits are $75 an hour.
What is the Neighbor Plan?
For $15 a month or $150 a year you get two home visits a year, unlimited phone help, priority scheduling, and $25 off any extra visit. It is like having your own tech person on call.
Didn't see your question?
Call, text, or email. There are no silly questions here.