How an in-home tech visit works

Before you call, here is exactly what to expect, from the first phone call to the note I leave on your table.

  1. Call or Text

    We can discuss what the problem is and attempt to figure out a quick solution. I'd be happy to spare 15 minutes to chat if you are facing a small issue.

  2. Schedule a time to visit

    We can book a time that works for you and send a confirmation, then I will text the morning of the visit so you know I am on my way!

  3. We figure out what needs fixing

    Before starting any services, I'll ask what you want to have accomplished. This is an important step, because I want to hear what's going on and create a tailored solution for you. Everybody has a different level of understanding to their technology, and I will always cater to that.

  4. No surprise costs!

    You will always know the price before my visit. If a job needs more than the first hour, I will give you a heads up and ask if you would like to extend the visit before proceeding.

  5. Try it for yourself

    I provide the opportunity to show you how to maintain your device or setup (this will vary on service offered). Self-sufficiency is important where possible!

  6. I leave a summary note; tailored for you

    A one-page summary in large print: what we did, what to watch for, and how to reach me. This will include an informal invoice that summarizes the cost and payment options.

Helpful to have ready

  • The device that needs help, charged or plugged in
  • Any passwords you have written down, especially email, Apple ID or Google, and Wi-Fi
  • The sticker information from your router, if the problem is Wi-Fi
  • A short list of anything else you want to ask about while I am there

Can't find a password? That's okay. We will work through it together.

What I help with

  • Slow computers, phones, and tablets
  • Wi-Fi that drops and printers that refuse
  • Setting up new devices and moving photos over
  • Suspicious emails, calls, and pop-ups, and cleaning up after a scam
  • Backups, so nothing gets lost
  • Plain-English lessons on anything you want to understand

What I send elsewhere

  • Major hardware repair beyond simple part swaps, like cracked screens or water damage
  • Medical equipment and medical alert devices
  • Logging into your bank for you. I will sit with you and show you how, but your banking stays in your hands.

If I cannot help, I will tell you who can.

Ready to book?

Call or text and tell me what is going on. The first 15 minutes are free.

Call or text 701-885-4311Email me